The Games We Play
A very unreasonable customer just wouldn’t work with the salesman to get to an agreeable deal. Before the customer left the salesman decided to play a game:
Salesman: It looks like we aren’t gonna be able to earn your business today, but before you go we are having a contest, follow me. (Leads the customer to a vehicle in the showroom) If you can guess the exact number of car JACKS that can fit in this trunk you win.
Customer: (After looking all around the inside of the trunk) 243.
Salesman: WOW!!! I can’t believe it, nobody has ever gotten that close. You were 1 JACK OFF.
Customer: NO WAY!!! Really?!
Salesman: Yeah, that’s crazy. Hey guys, this guy was a JACK OFF!!
(All the other salesman cheer)
Salesman 2: You almost got it?
Customer: Yeah, I was 1 JACK OFF.
Getting the customer to call themselves a JACK OFF should come with some sort of award.
Fun with words
A customer is completely hung up on the color of his new vehicle, seemingly inflexible about his color choices the salesman decides to have a little fun:
Salesman: I understand color is extremely important to you, but let me ask you a question. Would you say color is the top priority or the bottom dollar is more important.
Customer: Well obviously the price is important.
Salesman: Ok, let me ask you this: if I could save you some money, would you be willing to take one in the BROWN?
Customer: Well it would have to be a good deal, but maybe.
Salesman: You know it’s really not that bad, some people prefer it in the BROWN.
Salesman: Yeah. Let’s see if we can make it work and save you some money for taking it in the BROWN. Fair enough?
I’ve been in and around car sales my entire life. It’s a strange business, with it’s own language and outlook on the world. I’ve often thought about how weird it would seem to an outsider, so I am going to find out.